FAQs

1. Are your products suitable for sensitive or acne-prone skin?

Yes! Our products are formulated with dermatologist-approved and skin-safe ingredients, making them suitable for sensitive, acne-prone, and problematic skin types. We always recommend doing a patch test before use.

2. Are your products medically tested or approved?

All our products are developed in collaboration with certified labs and skincare professionals. They are clinically backed and follow strict safety standards.

3. How do I know which product is right for my skin type?

You can refer to the product descriptions and usage guidelines on each product page. Still unsure? Contact us on Instagram or via email — our team will be happy to assist you.

4. Do you offer COD (Cash on Delivery)?

Yes! We offer Cash on Delivery across Pakistan for your convenience.

5. How long will it take to receive my order?

Orders are typically processed within 24–48 hours and delivered within 3–5 business days, depending on your location.

6. What is your return or exchange policy?

Due to the nature of skincare products, we do not accept returns once the product is opened or used. However, if you receive a damaged or incorrect item, please contact us within 48 hours and we’ll make it right.

7. Do you ship internationally?

Currently, we are only shipping within Pakistan. International shipping will be available soon.

8. Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, you can request a change or cancellation by contacting us immediately. Once shipped, we cannot make any changes.